Cancellations and Returns

The Customer agrees that:

  1. The Customer shall at no time cancel the total or part of any order placed without The Bathroom Outlet’s prior approval;
  2. The Customer shall not return Products without The Bathroom Outlet’s prior written approval and if Products are not in brand new and unused condition with original packaging and if four (4) weeks or more have passed since the earliest delivery date;
  3. The Bathroom Outlet may otherwise elect to take back Products in saleable condition on such terms as The Bathroom Outlet considers to be reasonable;
  4. The Customer shall in all cases pay to The Bathroom Outlet a RESTOCKING FEE of fifteen percent (15%) of the gross invoice value of all returns;
  5. Notwithstanding any other provisions of these Terms the Customer shall not return Products without first providing to The Bathroom Outlet an original invoice as proof of purchase;
  6. Delivery costs are non-refundable;
  7. All clearance / display items are non-refundable;
  8. We will credit your purchase only after we have received and inspected the returned goods;
  9. If an exchange is not made at the time of return, a fifteen percent (15%) RESTOCKING FEE applies;

and

  1. Notwithstanding any other provisions of these Terms the Customer shall not return any Products which have been custom made, custom cut, custom processed or custom acquired.
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